Boost Your Business with These Order Email Sample Templates

Are you tired of sending order emails that get ignored or lost in your customers’ inbox? Do you want to create a compelling and effective order email that catches your customer’s attention and encourages them to take action? Look no further because we have got you covered!

In this article, we will provide you with some order email samples that you can use as templates or edit to fit your business needs. Our email examples cover various situations, from confirming orders to requesting feedback, and everything in between.

Creating a compelling order email requires some finesse and attention to detail. You want to make sure that your email is clear, concise, and informative, and establishes a personal connection with your customer. The last thing you want is to come off as pushy or impersonal.

Our order email samples will help you strike the right balance between professionalism and friendliness. You can follow our examples or modify them to fit your unique business needs. Either way, you will have a framework that will help you create order emails that not only get read but also drive conversions.

In the world of ecommerce, generating sales is the end goal. A well-crafted order email can help you not only secure a sale but also establish a long-term relationship with your customer. So, don’t miss out on this opportunity to elevate your business by creating compelling order emails.

Check out our order email sample section and start crafting your emails today!

The Best Structure for Order Confirmation Emails

Order confirmation emails are an essential part of any e-commerce business, as they help establish trust and confidence with your customers. It is, therefore, essential to structure your order confirmation emails in a way that is clear, concise, and informative. Here is a breakdown of the best structure for order confirmation emails:

1. Order Confirmation

The first section of your email should confirm the customer’s order. This section must include the order number, the date of the order, and the list of items ordered. You should also include the shipping address, payment method, and estimated delivery date. This information helps reassure your customers that their order has been confirmed and is on its way.

2. Personalized Thank You Message

The second section of your email should thank the customer for their purchase and provide a personalized message. You can use this opportunity to build brand loyalty by sharing a little about your brand and its mission. Adding a small discount, encouraging a review, or a referral code for their next purchase will undoubtedly create goodwill and can even lead to additional future sales.

3. Expected Shipping Information

The next section should provide detailed information about shipping. This section must include the shipment carrier and method, estimated delivery date, and tracking information so that your customer knows precisely when to expect the package and how it will arrive.

4. Customer Service Contact Information

The final section of your email should include essential customer service information. You should include a phone number, email address, or support link to your contact page. This information helps customers to know that they can turn to you if they need any help or have any questions regarding their order.

By following this structure for your order confirmation email, you’ll put your customer at ease, and it will also save them the hassle of having to contact your customer service team, thereby improving the user experience. Remember to keep it short and sweet, and keep your brand’s voice consistent across all your communications. Happy emailing!

7 Order Email Samples

Order Confirmation

Dear ,

We would like to confirm that we have received your order for on . Your order number is . We have now begun processing your order and it should reach you within . Please review the information below and let us know if there are any discrepancies:

If you have any questions or concerns, please don’t hesitate to contact us. Thank you for your order and we look forward to delivering your products.

Kind Regards,

Out of Stock Item Refund

Dear ,

Unfortunately, the that you ordered on is currently out of stock. We are unable to fulfill your order at this time and would like to refund your payment. We apologize for any inconvenience this may have caused.

Please allow for your refund to reflect in your account. If you have any further questions, please don’t hesitate to reach out to us.

Thank you for your understanding,

Order Cancellation Confirmation

Dear ,

We have received your request to cancel your order for on . Your cancellation request has been processed and your refund has been initiated. Please allow for your refund to reflect in your account.

We apologize for any inconvenience this may have caused, and hope that you will consider us again in the future.

Thank you for your patronage,

Order Delay Notification

Dear ,

We regret to inform you that your order for on is currently experiencing a delay due to . We understand how important it is to have your order delivered on time, and we are working diligently to expedite the processing and delivery of your order.

We apologize for any inconvenience this may have caused and we appreciate your patience in this matter. We will provide you with regular updates on the status of your order until it arrives.

Thank you for your understanding,

Order Return Instructions

Dear ,

We are sorry to hear that you are not satisfied with your purchase. We want to make the return process as easy as possible for you.

To initiate a return, please follow the instructions below:

  • Please let us know if you have any questions or concerns about the return process.

    Thank you for giving us the opportunity to serve you,

    Order Shipping Confirmation

    Dear ,

    We are pleased to inform you that your order for on has been shipped. Your shipment contains the following items:

    • Please use the tracking information below to track your shipment:

      If you have any questions or concerns about your shipment, please don’t hesitate to contact us.

      Thank you for your business,

      Order Subscription Cancellation Confirmation

      Dear ,

      We have received your request to cancel your subscription for on . Your cancellation request has been processed and your refund has been initiated. Please allow for your refund to reflect in your account.

      We apologize for any inconvenience this may have caused, and hope that you will consider us again in the future.

      Thank you for your patronage,

      5 Tips for Crafting an Effective Order Email Sample

      Order emails are an essential part of any business transaction, as they serve as confirmation to customers that their purchase has been successful. As such, it’s important to ensure that the email is well-crafted and conveys the information effectively. Here are five tips to help you create an effective order email:

      1. Use a Clear Subject Line

      The subject line of your order email should clearly convey what the email is about. For example, “Order Confirmation: [Order Number]” effectively lets the customer know that the email is about their purchase. A clear subject line also helps your email stand out in a crowded inbox, making it more likely that the customer will open and read it.

      2. Include Key Order Information

      Your order email should include key information, such as the product name and quantity, delivery date, and any other relevant details about the purchase. Make sure this information is presented clearly and concisely, in a way that’s easy to understand.

      3. Personalize the Message

      Customers appreciate a personal touch, and addressing them by their name is a simple but effective way to do this. Also, consider including a brief message thanking them for their purchase and expressing your appreciation for their business.

      4. Provide Contact Information

      In the event that a customer has questions or concerns about their order, it’s important to provide clear and easy-to-find contact information. Include your email address, phone number, and any other relevant contact details, and encourage customers to reach out with any questions or issues.

      5. Use a Professional Tone

      Finally, it’s important to maintain a professional tone in your order email. This means using proper grammar and spelling, avoiding slang or overly casual language, and presenting a friendly but formal message. A professional tone helps to establish trust with the customer and reinforces the legitimacy of your business.

      By following these tips, you can create an effective order email that conveys important information to your customers in a clear and professional manner. Remember, the order email is often the final touchpoint in a customer’s shopping experience, so it’s important to make it count.

      Order Email Sample FAQs


      What should be included in an order confirmation email?

      An order confirmation email should include details of the items purchased, shipping and billing information, an order number, and a summary of the total cost.

      How long does it take to receive an order confirmation email?

      An order confirmation email is usually sent immediately after an order has been placed and payment has been processed.

      What happens if I don’t receive an order confirmation email?

      If you don’t receive an order confirmation email, check your spam or junk folder first. Sometimes, confirmation emails get filtered as spam. If you still can’t locate your confirmation email, contact customer support.

      What should I do if there are errors in my order confirmation email?

      Contact customer support immediately to correct any errors in your order confirmation email.

      Can I make changes to my order after receiving confirmation?

      It depends on the seller’s policies. Contact the seller’s customer support immediately to make any desired changes.

      Is it safe to reply to an order confirmation email?

      Yes, it is generally safe to reply to an order confirmation email if you need to contact customer support. However, never reply with personal or confidential information such as credit card details.

      What is the difference between an order confirmation email and a shipping confirmation email?

      An order confirmation email provides details about the items purchased, while a shipping confirmation email informs the customer that the purchased items have been shipped and provides a tracking number.

      How do I know if my order has been shipped?

      You should receive a shipping confirmation email with a tracking number once your order has shipped.

      What should be included in a shipping confirmation email?

      A shipping confirmation email should include a tracking number and a delivery date estimate.

      Can I track my order without a shipping confirmation email?

      It depends on the seller’s policies. Check the seller’s website or contact customer support to inquire if tracking information is available without a shipping confirmation email.

      Thanks for Reading!

      Well, that’s it for our sample order email. We hope it was helpful and made your life a little bit easier. Don’t hesitate to re-read this article if you need to, or share it with your friends who might find it useful. And of course, be sure to come back and visit us again soon for more tips and tricks that can make your day-to-day tasks more efficient and enjoyable. Thanks again for reading!